/ DGU Rundown

The DGU Store Experience

Welcome to the Disc Golf United Online Store.

Who are we, you ask? Disc Golf United (DGU) is an entity of INNOVA Disc Golf and an official online retail outlet. We operate directly from the INNOVA East Coast distribution warehouse and rub elbows with an awesome crew of disc golf legends. That means, we offer the best selection of INNOVA discs and gear on the planet. Each item is hand picked from the absolute best selection of models, colors, and weights available. On top of that, we often offer cool exclusive releases, special fundraisers, test products and more?

Since you’re new here, we wanted to give you a quick rundown of the DGU shopping experience so you know what you’re in for. It all starts with you - so thanks for stopping by. Take all the time you need. We’re quite sure you’ll find some sweet discs and/or gear you simply can’t live without. Choosing is the hardest thing you’ll do. Once that critically important step is out of the way, the real magic happens. Strap yourself in while we walk you through the extensive behind the scenes process to ensure your bundle of joy arrives safe and sound.

Step 1: Recon

We allow you to include specific notes on every single item - if that's your thing. Before we get started, every order is thoroughly digested by our crew to make sure we understand exactly what you’re looking for and what we choose meets you expectations and meticulous notes.

Step 2: Hunt & Gather

Your items are carefully pulled by a seasoned disc golfer, not just some dude. We carefully navigate through our inventory to pick out the special one just for you.

Step 3: Inspected by #4

Each disc is hand inspected to ensure the highest quality.

Step 4: The Double Take

If for some reason we can’t match your preferences 112%, we’ll contact you right away and review your options.

Step 5: Wrap it Up

Every single disc gets the VIP treatment, lovingly wrapped in an individual plastic baggie to prevent scuffs during transport. Sure it takes extra time to bag every disc, but these beauties are worth it.

Step 6: The Art of the Pack

After checking, double checking, and sometimes triple checking the order for accuracy, the fun begins with a packing job that’s individually tailored to each order. Every disc order will only be shipped in a tough and rugged box to prevent anything from happening to them. Even for only 1 disc. The box is then sealed with just the right amount of stuffing, to keep your items snug, but not too snug.

Step 7: A Sweet Surprise!

We like you… like, a lot! So we include a little something extra with every order just to make your experience a little sweeter as you relish your latest finds.

Step 8: Bon Voyage!

Your address will be validated and verified against the United States Postal Service’s national database regardless of shipping method. You will also get a personalized email with detailed tracking info so you can check in on your bundle of joy.

Step 9: The Big Reveal

All that’s left is to wait for your package to arrive. Hint: it’s the one with the Innova Logo on it.

Step 10: Happiness Guaranteed

While we have been experimenting with AI augmentation, in the meantime we’re still human and sometimes we make a bogey. Just let us know and we’ll trip over ourselves to go above and beyond to make it up to you; whether it’s a replacement item, free return, or a cool hookup. Changed your mind or something just didn’t tickle your fancy after all? No problem - we’ll accept returns of unused items for any reason within 30 days of purchase for a full refund. No questions asked. Just ship it back with a note to refund it and we’ll take care of the rest.

But wait, there’s more…

Just for being a customer, you will be entered into a free weekly drawing for awesome gear. Read more about this cool perk here.